Our priority is the health and safety of our team members, patients and clients and community.

We will follow all guidance, orders and requirements by all Federal, State, County and City governments.

Currently the American Veterinary Medical Association (AVMA) recommends veterinary practices remain open as long as possible to continue to protect and serve pets in our communities. They describe veterinary practices as essential businesses that should remain open even when non-essential businesses are ordered to close.

Following updated guidance from the Centers for Disease Control (CDC) and the AVMA for veterinary facilities and their employees, we will take the following actions, effective immediately:

Changes in Protocols for Our Clients

Please call from the parking lot on arrival – 904-940-9401 – DO NOT ENTER OUR LOBBY

  • Only one individual is welcome to pass through our lobby at a time

A team member will take you directly to your assigned room while respecting social distancing

Our team will not enter the room with you or your pet

  • All conversations will happen through the half doors or at the door way
  • We will request you to remove your leash and will we take your pet to the back with our leash where our doctor will exam your pet
  • The doctor will go over findings with you without entering the room to respect the updated social distancing recommendation for the health professional community.
  • If your pet is ill you will need to drop off your pet at this time. (You may wait in your car but we have been required to limit your time in our hospital for your safety and our team’s safety)

All tech office visits and drop off appointments, clients will stay in their cars at all times. Do not enter our hospital please.

All payments will happen by phone rather than in our lobby due to the new limit requirements for health professionals of only one individual in the lobby at a time

All preventative care visits for our patients ages 3-6 with no underlying health conditions will need to be postponed until the social distancing recommendation are no longer present

Lastly, there is no guarantee that the doctor you scheduled with is the doctor you will be seeing. As our team is at greater risk than general community. Due to increased exposure, staff changes are occurring regularly.

Please be patient with us as this is a difficult time for all of us and your team here at MuraBella Animal Hospital is grateful to be able to continue to serve our community and take care of your family.

For Our Team

Any employee who exhibits cold or flu like symptoms will be sent home to rest and recover immediately.

Any employee with high risk factors or is associated with high risk family members, such as immune compromised individuals, lung or heart issues or any others as recognized by the CDC or the employee feels makes them especially likely to put themselves or others in danger, may also be excused from work.

If a sick employee tests negative for COVID-19 but has respiratory illness the employee will need to be free of clinical signs and fever for 72 hours before returning to work.

If an employee at a veterinary clinic tests positive for COVID-19:

No one will work while ill.

We will start twice a day fever checks for all employees as they enter and leave our building

To be released from isolation, all three of the following are needed:

  • no fever for at least 72 hours without the use of fever reducing medication
  • other symptoms have improved and ceased to exist.
  • at least seven days have passed since symptoms first started

To return to work:

  • The team member must be fever free for 72 hours and have self-quarantined for a minimum of 14 days from first clinical sign